Support

Please lodge a support ticket with as much detail
as possible.

This way we are able to help you as quickly as possible.

We will respond by telephone or email.

 

 

Please note

We do not support third party software, computer hardware or software configuration. Outgoing mail problems should be directed to your ISP.

Technically support issues are covered by email technical support
or telephone technical support depending on the package you have chosen.

An extensive help menu can be found in your personal admin control panel for your web site for setting up and changing email and web services.

 

Submit Ticket

* Please complete field for security reasons

1. Domain

Urgency	please choose high medium low
Domain Name:	* eg. http://www.yourdomain.com.au

2. Contact Details

Full Name:	*
Company:	*
Email Address:	*
Phone Number:	* please include STD area code

3. Type of Support Issue

please choose I have a technical problem and need help to troubleshoot. I have a technical question regarding existing services. I have a new service request and would like to set this up. I would like to report a server problem. Other

4. This support issue is related to

please choose Hosting Domain Name CGI Email ASP Other Livestats

5. Description of Issue

Please explain in as much detail as possible, the nature of the problem/question/request at hand. Be sure to include any applicable error message. If you are experiencing problems with the MAILBOX system, please provide us your Mailbox password. This will greatly assist us in the troubleshooting.